Shipping policy

Shipping Policy — ANCESTRAL

Last updated: December 10, 2025

At ANCESTRAL, every piece begins its journey in our hands before it continues in yours. Our Shipping Policy is designed to reflect the same care, transparency, and attention to detail that guide our craftsmanship.

Order Processing

Each order requires 1–2 business days to be prepared with precision, verified for quality, and packaged with intention.
Handmade creations deserve time — and we honor that at every step.

Delivery Times

Once processed, your piece begins its path to you.
Estimated delivery within the United States is:

  • 4–6 business days

Delivery times may vary based on carrier performance, weather conditions, or holiday demand. Once a package enters the carrier’s system, transit timelines are no longer within our control — but we monitor every shipment closely to ensure a smooth arrival.

Shipping Confirmation

You will receive a shipping confirmation email containing tracking details as soon as your order leaves our studio.
Your emerald’s journey becomes visible from that moment forward.

Address Accuracy

Please ensure your shipping address is correct at checkout.
ANCESTRAL is not responsible for lost or delayed packages caused by incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package appears delayed or lost, we are here to assist.
While carriers are responsible for transit, we will gladly help you file claims or investigate the issue to ensure you are supported at every step.

International Shipping

If you wish to ship internationally, please contact us directly.
We will provide tailored shipping options depending on your destination.

Customs & Import Fees (If Applicable)

International orders may be subject to customs, duties, or import fees. These charges are the responsibility of the customer and vary by country.

Packaging

Every ANCESTRAL piece is delivered in protective, branded packaging intended to preserve the materials, the emerald, and the spirit of the piece.
We design our unboxing experience to feel intentional, refined, and timeless.

Questions or Support

For any shipping inquiries, please contact us at: