Terms of service

Terms of Service — ANCESTRAL

Last updated: December 10, 2025

Welcome to ANCESTRAL.
By entering our world—our website, our products, and our services—you agree to the following Terms of Service. Each clause is designed to protect the integrity of our craft and the experience of those who wear it.

1. Overview

These Terms govern all interactions with ANCESTRAL. By browsing, purchasing, or engaging with our site, you accept them fully.

2. Eligibility

Purchases and site use require you to be 18 years or older, or to have legal guardian permission.

3. Product Integrity

Every ANCESTRAL piece is handcrafted using 925 sterling silver or 24k gold-plated finishes, adorned with natural Colombian emeralds.
Because emeralds are born from the earth, their variations in tone, inclusions, and shape are part of their identity. These natural characteristics are not defects—they are the essence of ANCESTRAL.

We reserve the right to refine or discontinue pieces without prior notice.

4. Pricing & Payments

All prices are listed in USD.
Prices may change as materials and craftsmanship evolve.
Payment must be completed at checkout through approved methods.

5. Shipping

  • Processing time: 1–2 business days

  • Estimated delivery: 4–6 business days

Once your order has left our hands, transit times may vary due to external carriers.

6. Returns

We accept returns within 15 days of delivery.
Pieces must be unworn, unused, and in their original condition.
Custom, altered, or personalized pieces cannot be returned.

Return shipping is the customer’s responsibility unless the product arrived damaged or incorrect.

7. Care & Preservation

Your ANCESTRAL creation is a blend of noble metals and natural emeralds.
To preserve its brilliance:

  • Avoid exposure to water, perfumes, lotions, and chemicals

  • Store in a dry, protected space

  • Clean gently with a soft, dry cloth

Emeralds are living stones—handle them with intention and care.

8. Intellectual Property

The ANCESTRAL name, imagery, designs, text, and all content on this website are protected by copyright and intellectual property laws.
No reproduction or commercial use is permitted without written consent.

9. Responsible Use

You agree not to:

  • Use our site for unlawful purposes

  • Attempt to breach or bypass security

  • Copy or misuse our content

  • Interfere with the experience of other users

10. Limitation of Liability

ANCESTRAL is not liable for:

  • Misuse or mishandling of the jewelry

  • Shipping delays caused by carriers

  • Damage occurring after delivery

To the maximum extent allowed by law, ANCESTRAL is not responsible for indirect, incidental, or consequential damages.

11. Privacy

Your privacy is essential to us.
Please refer to our Privacy Policy for details on how we collect, store, and safeguard your information.

12. Updates to These Terms

We may revise these Terms periodically to reflect our brand’s evolution.
Continued use of the website signifies acceptance of any updated version.

13. Contact

For inquiries or assistance, you may contact us at: